Uses of Web 2.0 in e-government
From E-Consultation Guide
Internal knowledge management
- Communities of practice, bringing together people faced with the same problems
- E.g. Dutch police in different forces discuss how to close down a cannabis farm
- Technologies: information exchange over e-mail lists, discussion forums, chat systems, ...
Inter-organisational joint projects
- Collaborative work, including project planning, budgeting, joint report writing
- E.g. when setting up shared services
- Technologies: collaborative writing using Lotus Notes or wikiwiki software, CRM and project management portals, Google spreadsheets, version control software (cf. services for software developers at Sourceforge).
Engaging with stakeholders
- Complaints and compliments
- public consultations
- supporting the work of councillors and assembly members
- e.g. councillors blogs
- e.g. Irish Parliament's pilot e-consultation on the Broadcasting Bill
- neighbourhood forums, planning circles, ...
- I.e. every time when government learns from people outside government (-> organisational learning)
- Technologies: see technology classification
